Terms and conditions
Q. How do I change the name or details on my tickets?
The names on tickets only represent the account from which the ticket was purchased - As such there
should be no need to change the name on the tickets as this only represents the ticket purchaser and
not the ticket holder.
Q. How can I purchase tickets?
You can purchase tickets right here! Simply click on the EVENTS button at the top of your screen,
then either search for or select your event.
Q. Why are there different prices for the same event?
Depending on the event, there may be various allocations at different price points. Often there are
limited number of tickets released at a cheaper price, followed by second and third releases with
increasing price points. Details for any special ticket types will be outlined in the event
Q. How can I pay for my ticket?
Our payment system will accept Mastercard or Visa. The use of disposable, or reloadable credit cards
are also accepted.
Q. Do you send out physical tickets in the mail?
Our system is fully electronic and automated, eliminating the need to send tickets via regular post.
Once payment has been made, an e-ticket is sent immediately to your registered e-mail address which
you may print out and bring with you to the show.
Q. I dont have a printer, can I show my ticket using my smart phone?
Yes! If you have a copy of your e-ticket on your phone, our event staff can scan your ticket
directly from the screen. To ensure efficient processing at the event, please make sure you zoom in
to show the full 3D barcode on your screen from your ticket.
Q. I did not receive my e-ticket?
As soon as your booking is complete, your ticket will be immediately e-mailed to your nominated
address in the form of a PDF attachment. If you did not receive this email, please check your Junk
or Spam folder. Often e-mail systems incorrectly mark these e-mails as junk and they do not end up
in your inbox
Q. I checked my Junk/Spam folder and still cant find my ticket?
If you have checked your Junk folder and still cant see your ticket, or have lost the email, you may
retrieve your tickets by logging into our home page (using the same method you used to purchase
your ticket), click on your name in the menubar at the top and choose “Tickets”. From here you can
view your orders and download tickets.
Q. I have followed the instructions on this FAQ but still am unable to access my tickets?
Please click the Support link at the top of the page, or email
firstname.lastname@example.org and one of
our staff will get back to you as soon as possible. Alternatively you can contact us at 1300 338 808